Lifetime Warranty

Forever Safe, Forever Stylish

At Headzup, we’re so confident in the quality of our helmets that we offer a Lifetime Warranty against manufacturing defects. Here’s exactly what that means — no small print surprises.

What the Lifetime Warranty Covers

• Manufacturing defects in materials or workmanship
• Structural failures not caused by impact or misuse
• Defects in the night tail light and retention system

What the Lifetime Warranty Does Not Cover

• Impact damage — a helmet that has taken a hard hit must be replaced for safety. This is not covered.
• Normal wear and tear from everyday use
• Damage from unauthorised modifications, misuse, or neglect
• Cosmetic scratches, fading from sunlight, or sticker residue
• Second-hand purchases (warranty is valid for the original purchaser only)

⚠️ Important: If your child’s helmet has been involved in a crash or significant impact, replace it immediately — even if there is no visible damage. Impact can compromise the EPS liner without leaving external marks. This applies to all helmets regardless of brand.

How to Make a Warranty Claim

1. Email us at cheers@headzup.in with your order number and a description of the issue
2. Attach 2–3 clear photos of the defect
3. Our team will respond within 2 working days
4. If the claim is approved, we’ll arrange a free replacement or repair

Proof of purchase is required for all claims. Please keep your order confirmation email safe.

Questions? WhatsApp us at +91 99903 03522 or email cheers@headzup.in — we’re happy to help.